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This website uses cookies, which are necessary for the technical operation of the website and are always set. Other cookies, which increase the comfort when using this website, are used for direct advertising or to facilitate interaction with other websites and social networks, are only set with your consent.

Help / Support

cat-on customer service

We are pleased to help you, if you need more informations support or help about our products, about your order or your shipment.

Please use our contact form to get in touch with us.

Our customer service hotline in Berlin/Germany: +49 30 86 00 84 86

Click for Climate

Before a product arrives at your doorstep it has already come a long way. Material sourcing, production, transport and shipping: these are the main factors that make up the carbon footprint of this product.

In our store you can reduce the carbon footprint of your order and support selected climate protection projects.

Together we act against climate change!

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Functionals

Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser to ensure your unhindered shopping experience across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
Notepad:
The cookie enables a notepad to be made available to the user across sessions. This means that the notepad remains available across several browser sessions.
Device assignment:
The device assignment helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your security. It strengthens the protection of forms against unwanted hacking attacks.
Login Token:
The login token is used to recognise users across sessions. The cookie does not contain any personal data, but enables personalisation across multiple browser sessions.
Cache exception:
The cache exception cookie allows users to read individual content independently of the cache memory.
Cookies Active Check:
The cookie is used by the website to find out whether cookies are allowed by the site user's browser.
Cookie settings:
The cookie is used to store the site user's cookie settings over multiple browser sessions.
Information on origin:
The cookie saves the user's page of origin and the first page visited for further use.
Enabled cookies:
Stores which cookies have already been accepted by the user for the first time.
PayPal-Payments:
The cookie is used by the payment provider to increase security when processing payments on the website.
Stripe:
The cookie is used by the payment provider to increase security when processing payments on the website.
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Marketing

Marketing cookies are used to target advertisements on the website individually over multiple page views and browser sessions.

Google Conversion Tracking:
Das Google Conversion Tracking Cookie wird genutzt um Conversions auf der Webseite effektiv zu erfassen. Diese Informationen werden vom Seitenbetreiber genutzt um Google AdWords Kampagnen gezielt einzusetzen.
Tracking

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Tag Manager
Kauf- und Surfverhalten mit Google Tag Manager
Google Analytics:
Google Analytics wird zur der Datenverkehranalyse der Webseite eingesetzt. Dabei können Statistiken über Webseitenaktivitäten erstellt und ausgelesen werden.
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Service

Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information obtained via these service cookies may also be processed for page analysis.

WhatsApp Chat (aufgeklappt/minimiert)
WhatsApp Chat (expanded/minimised)
We respect your privacy

Dear cat lover,

. at cat-on, we want to make sure that our sites work reliably and safely. For this reason, we use cookies and other technologies. These allow us to display relevant and personalised advertising to your beloved pet by collecting information, including data about how the pages are used.

You have control over what types of cookies you want to allow. By clicking "Accept all cookies", you agree to the use of all cookies and allow us to share data with third parties, such as our marketing partners. If you do not agree, please note that not all features of the site may be available based on your settings.
You can find all the details in the "Cookie settings". You can change these settings at any time, even at a later date. For more information, please see our privacy policy.

More information
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